Our services
Basic care (SGB XI)
Personal hygiene, dressing, help with meals, mobilisation and toileting assistance, following the principle of activating care.
Who is this for?
Personal care is for people who find everyday life increasingly difficult: washing, getting dressed, eating, or simply moving safely around the home. Three situations are typical: after a hospital stay, when strength first needs to be rebuilt; with a progressive illness, when individual tasks gradually become harder; and when family caregivers reach their limit and can no longer manage the daily care on their own. We take on as much as necessary and leave you as much independence as possible.
What we take care of
Washing and bathing washing at the basin, showering or a bath, always gently and with your privacy protected. You set the pace, and we fit in with your usual routines.
Mouth, dental and hair care small tasks that make a real difference to how you feel. Being well groomed is a matter of dignity, not a luxury.
Dressing and undressing suited to the time of day, the weather and your preferences. Whatever you can manage yourself remains in your hands.
Help with meals support with eating and drinking, with no time pressure. We also keep an eye out to make sure meals and fluids are not neglected.
Mobility support getting up safely, transferring, staying in motion. Every movement you keep is independence that stays with you.
Toileting and incontinence care discreet, respectful and without fuss. In this area more than any other, trust counts for everything.
Prevention we build fall and pressure-sore prevention into everyday care, from keeping walkways through the home clear to correct positioning.
Observing and reporting if your general condition changes, we raise it, with you, with your family and, where necessary, with your GP practice.
How it works
First conversation
Call, message us on WhatsApp or use the care enquiry. We listen and answer your first questions, free and without obligation.
Home visit
We visit you at home, look at your daily routine together and work out what kind of support truly fits.
Care plan & start
We agree on a care plan that suits your home and begin your care with a team you will come to know.
Getting started begins with a free initial consultation, by phone or at your home. We listen to what has become difficult, take a look at the routes through your home if you wish, and discuss together which visits actually make sense. Everything we agree on is then set out clearly in the care contract: which services, how often, on what terms. Visits only begin once you have reviewed and signed it at your own pace. And if your needs change later, the contract is adjusted rather than renegotiated.
To get started, what you already have at home is usually enough: your health insurance card, the care fund's decision letter on your care grade and, if available, a current medication plan plus your GP practice's contact details. You do not need a folder full of paperwork. If the care grade has not been approved yet, care does not have to wait for it; we go through how the application and the start of care fit together in the initial consultation, and we help with the formalities.
We are just as clear about the limits: personal care is not medical treatment. Injections, wound care or preparing medication belong to skilled nursing care, require a doctor's prescription and are covered by the health insurance fund; personal care itself is a benefit of the long-term care insurance. In practice we often combine both in a single visit, but legally they remain two separate routes, and we tell you in advance which one applies to what.
Common questions about this service
What does activating care mean?
We do not take everything out of your hands; we step in precisely where support is needed. Whatever you can do yourself stays with you, and that is how you keep your strength and independence.
How does personal care differ from skilled nursing care?
Personal care covers daily activities such as washing, dressing and eating and is funded through your care fund. Skilled nursing care is medical, requires a doctor's prescription and is funded through your health insurance fund. We often cover both in a single visit.
Will I always see the same caregiver?
Wherever we can arrange it, we work with a consistent primary caregiver: the same familiar faces on your round as far as possible. During holidays and sickness absence, we introduce the stand-in to you rather than simply sending someone you have never met.
Can personal care visits take place on certain days only?
Yes. Some families need us every day, others only on certain days or for individual tasks such as showering. The scope is agreed together in the initial consultation and can be adjusted whenever your needs change.
How soon can personal care begin?
As a rule we can also start at short notice, for example after a hospital discharge. After the free initial consultation, we give you a firm answer on what is possible and from when. Just give us a call.
Your next step
Advice on this service
A single conversation is all it takes to begin: free of charge, without obligation and without any rush. Together we look at how much support with daily care would genuinely help, and what you would like to keep doing yourself.
Or call us directly: 040 302 389 46